How can we help?
We're a small team and we read every message. We usually reply within 2 business days.
Help and questions
Privacy and your data
When you write, it helps to include the email you signed up with and whether you use an iPhone, iPad or Android device. Please don't send photos of your child.
Common questions
How do I cancel or change my subscription?
Subscriptions are managed by Apple or Google, so you cancel there:
- iPhone or iPad: open Settings, tap your name, then Subscriptions, then PeekaSpeak. Or open apps.apple.com/account/subscriptions.
- Android: open the Google Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions. Or open play.google.com/store/account/subscriptions.
To avoid being charged after the free trial, cancel at least 24 hours before it ends. You keep access until the end of the period you paid for.
How do I get a refund?
Apple and Google handle all payments, so refunds are requested from them: reportaproblem.apple.com for Apple, or the Google Play refund request page for Android.
I bought a subscription but the app is still locked
On the subscription screen, tap Restore at the bottom while signed in to the same Apple or Google account you paid with. If that doesn't work, email us and we'll sort it out.
How do I set up a tablet for my child?
Install PeekaSpeak on the tablet and tap This is my child's tablet. It shows a code. Then on your phone, open the parent area, choose Link a child's tablet, and scan or type that code. The subscription covers both devices.
Is PeekaSpeak a speech therapy app?
No. It's play-based practice to use together at home. It is not a diagnosis or a substitute for a speech-language pathologist or your pediatrician. If you're worried about your child's speech, they are the best people to talk to.
How do I delete my account and data?
In the app: Parent area → Settings → Delete account and all data. Without the app: see Delete your account.